Frequently Asked Questions

Do you have a shop or physical location?

No. We are a mobile-only repair service. All repairs and diagnostics are performed at your location or during our travel stops.

How do I know if you’re coming to my area soon?

Check our Blog/Travel Updates page or submit a service request to be notified of upcoming visits.

What if I’m not sure what’s wrong with my Ocean?

Submit a request with symptoms, codes, screenshots, or videos. We’ll diagnose the issue and guide you through the best next steps.

As a Ocean Loop service partner and FAST license provider, we deliver comprehensive connectivity and recovery services. This includes direct support with Ocean Loop engineers for seamless Over-The-Air (OTA) updates.