Frequently Asked Questions

Yes. We are fully mobile and perform repairs at your driveway, workplace, or a safe meeting location.

Ensure your Ocean is accessible, has space around it, and that you have any needed parts ready if you’re supplying them.

Absolutely. Bricked and non-starting vehicles are some of the most common cases we handle.

Why a Travel Fee Is Required Ocean Repair Services is a mobile, technician-led operation. Unlike a traditional repair shop, we travel directly to owners across multiple states to provide specialized Fisker Ocean service that is not widely available. Because of this, a travel fee is required to make each service trip possible and sustainable. What the Travel Fee Covers The travel fee is not arbitrary and is not profit padding. It helps cover real, unavoidable costs associated with bringing professional EV service to your location, including: Technician travel time between owners and service locations Airfare (often with multiple checked bags) Rental vehicles or ground transportation Fuel, tolls, and parking Shipping parts ahead of time, when required for your service Transporting tools and diagnostic equipment, which often requires extra or overweight luggage Time spent coordinating logistics before and after your appointment These costs vary depending on region, distance between owners, number of confirmed appointments, and overall trip length. Why Travel Fees Vary Travel fees are not one-size-fits-all. They fluctuate based on: How many owners are confirmed in a given area How far technicians must travel between appointments Current airfare and rental costs Whether parts must be shipped in advance The total duration of the service trip When more owners confirm services in the same region, individual travel fees can be lower. When fewer owners commit, the cost is shared by fewer vehicles and may be higher. Important Policy Notice Travel fees are required to secure scheduling Travel fees are non-negotiable and non-refundable We do not barter or adjust travel fees on a case-by-case basis Declining or delaying acceptance may result in removal from the service queue This policy ensures fairness to all owners and allows us to continue offering mobile support nationwide. Our Commitment We understand travel fees aren’t ideal — but they allow us to: Provide factory-level expertise outside of traditional service centers Reach owners in areas with limited or no local support Deliver faster turnaround and on-site convenience Our goal is to provide reliable, professional service, not cut corners or rush jobs. If you’re ready to proceed, accepting your quote and submitting the travel deposit allows us to finalize logistics and, if applicable, begin shipping parts.

We understand why owners ask about group settings, and we have supported them in the past. However, based on real-world experience servicing 30+ vehicles in a single location, large group settings often become counterproductive for both owners and our team. From experience, group environments create several challenges: Owners naturally have many questions and often request additional services on-site, which we understand due to the lack of local Fisker support in many areas. We do our best to accommodate these requests. Unfortunately, this can cause long delays, leading other owners to become frustrated with extended wait times. Many owners are requesting software updates such as 2.2 or ADAS 3.1.1, which cannot be performed safely or reliably in open parking lots. These updates require a controlled environment, including: A vehicle maintainer to support the 12V system Access to a Level 1 or Level 2 charger Stable conditions to prevent interruptions or software corruption Additionally, we have encountered situations where: Property owners, security, or local police have questioned or stopped work Teams were asked to leave parking lots while performing services such as water pump replacements, disrupting the schedule for all owners involved Because of these factors, we prioritize individual or small, controlled service settings where we can: Work efficiently and safely Provide each owner proper attention Perform software and hardware services without interruption Avoid delays caused by location restrictions or enforcement issues While grouping a small number of nearby owners can sometimes help reduce travel costs, large group setups are evaluated case-by-case and are not guaranteed. Our goal is to deliver safe, professional, and reliable service — not rushed or compromised work.